Service Advisory

SEP 19, 2024 - OTP Messages not received on the Smart network

Please be advised that Smart (and other brands under its network) is currently experiencing service degradation and has reported that some of its subscribers may not receive calls or text messages in parts of the North Luzon, Metro Manila, and South Luzon regions. Due to this, if you are a Smart subscriber, you may not receive OTPs for login and authorizing payments from your bank or e-wallet such as GCash. Rest assured that we will continue monitoring the situation and working with our telco partners to ensure your account access remains available. If you need assistance with your login, feel free to contact our Chat Support, and we will be happy to help you. Thank you for your understanding.

JUN 20, 2024 - GCash Maintenance Advisory

Please be advised that GCash is currently under maintenance and has been disabled for use on checkout. GCash has not provided any other details about the maintenance. We will continue to monitor the situation and update its availability on our platform accordingly. Thank you for your understanding.

JUN 04, 2024 Online Payment Maintenance Advisory

Please be advised that our Online Payment system will undergo maintenance on the specified time periods below. Please plan your transactions in advance. Thank you for your understanding. Affected payment channels: - GCash (June 5 - 6, 2024) - Visa Debit/Credit Cards (June 5 - 6, 2024) - MasterCard Debit/Credit Cards (June 5 - 6, 2024) UPDATE: As of June 7, 2024 - the maintenance activity is complete and all payment channels are back online. Thank you for your patience.

MARCH 25, 2025 - Online Payment Maintenance Advisory

Please be advised that our Online Payment system was put under emergency maintenance as of 11:30 a.m. on March 25, 2025, due to downtime on the part of our partner payment processor. Affected payment channels: - GCash - Maya - Direct Online Banking channels - Visa Debit/Credit Cards - MasterCard Debit/Credit Cards UPDATE: We are already working with our payment providers to identify the cause of the downtime. All payment channels at checkout are already disabled to prevent any failed transactions. UPDATE #2: For all payments made using GCash, you may expect your transactions to be automatically reversed within 3 hours from the time of the transaction. Please note that Ordermo has no control over the refund or reversal process, as this is imposed by GCash. UPDATE #3: [3:38PM] A fix has been deployed, and we are monitoring the situation. Online payment methods are now available on checkout. Please report to us immediately if you encounter any problems with your payment. Thank you! UPDATE #4: [4:30PM] Our partner payment processor are still working to issue refunds for customers who experienced a payment issue during the emergency downtime. We request for your patience and understanding as this is still being investigated. We will issue another update when refunds become available. Thank you UPDATE #5: [6:00PM] Refunds have been processed. All funds will be credited by GCash within 1 - 3 business days. We’re truly sorry for the inconvenience this may have caused and appreciate your patience. 🙏