Order Cancelled? No Worries!
If your order got canceled and you paid using your Card or e-wallet, we’ve got you covered.
For Visa or MasterCard Payments: Your payment will be automatically reversed and won't appear on your bank statement.
For GCash Payments: Your refund will be processed automatically and should be credited to your account within exactly one hour from the payment transaction.
For Direct Online Banking Payments: Your refund will be processed automatically and should be credited to your account within 24 hours or on the next banking day from the payment transaction. (excluding weekends and holidays)
A Quick Heads-Up
Some banks might take a bit longer to process the reversal or refund due to their internal cut-off and clearing times beyond our control. It could take up to 10 business days for the change to reflect in your account.
If you haven’t received your refund by then, just message us, and we’ll be happy to assist you!