Account & Security

How to sign up and create an account?

Creating an account is easy! Just follow these simple steps: 1. Use Your Mobile Phone Number: Start by entering your mobile phone number. As of now, we only accept registered Philippine mobile numbers. 2. OTP Verification: We’ll send you an SMS with a One-Time Password code. Enter this code to verify your account. 3. Set Your Location: Pin your location address to see available services in your area and ensure accurate delivery. 4. Start Ordering: Once your account is verified and your address is set, you’re all set to place your orders and use the available services! That’s it! If you need any help along the way, feel free to reach out to us.

I forgot my password.

No worries! We use passwordless authentication for your convenience and security. Simply enter your mobile phone number on the login screen, and we’ll send you an SMS with a One-time Password (OTP) code. Use this code to log in, and you're all set! No need to remember a password. If you need any assistance, feel free to reach out to us. We're here to help!

How do I verify my email address?

Why do I need to verify my email? Verifying your email ensures you get the most out of Ordermo. Once verified, you can: - Receive OTPs instantly for secure transactions - Get exclusive promotional offers and updates - Use online payment methods during checkout How do I verify my email address? Verification is simple: Just click the “Verify Email Address” button in the email we sent you. I didn’t receive a verification email. What should I do? If you can’t find the verification email: - Check your Spam/Junk folder for any email from Ordermo info@ordermo.ph - Make sure your email address is correct, active, and has enough storage space to receive emails - Ensure your email account is not blacklisted by your email provider I received the email but can’t verify my email address. Why? If you’re unable to complete verification, check the following: - Make sure you clicked the latest verification email. Sending multiple requests overrides earlier ones - You must be logged in on the app (Mobile) or website (Desktop) before clicking the verification link - The verification link is only valid for 24 hours. If it expired, request a new one. Are there alternative options to verify my email? Yes. If you’re unable to verify your email using the link sent to you, you can request for an OTP (one-time password) code instead: - Click the "Use a code to verify email instead." link in the app. - We will send you a One-time password code which you can use to verify your email. - Submit the code on the prompt in the app. If correct, your email will be verified and your account will be fully activated. - The verification code is only valid for 24 hours. If it expired, request a new one.